winterrun.png

FAQ's

Questions always pop up! 

If you can't find the answer to your question below, feel free to reach out directly to us at the email addresses below, and we will get back to you in short order: bigchill@marathonsports.com

How does it work?

The Big Chill Challenge is designed to start the year off on a happy and healthy note by getting us up and off the couch and into fresh air. Each day in the month of February, run (or walk) at least one mile OUTSIDE, and track your mileage through our  Big Chill Challenge website. You are responsible for knowing the mileage that you’ve run - if you don’t have a GPS running watch, check out free online resources like the Google Pedometer or MapMyRun

How do I log my runs?

Head on our to our submit mileage page by selecting 'Click to Submit Mileage' button on the homepage.

When submitting miles, there are six fields to fill in:

Email Address - This is the email address that will receive the email receipt for your entry. If you don't receive one, make sure to check your spam folder (those pesky emails sneak into there every once in a while). That email receipt will have a button at the top called "Edit Responses." You can click there to edit your entry at any point. So if you submitted the wrong date, wrong bib number, wrong mileage...etc, just hit Edit Responses, make the change and resubmit. This will replace your previous submission, not double it. You will get an email for every entry.

Bib # - This is the number you received in your initial confirmation email. Everyone has their own bib #, so make sure you are entering yours. If you're unsure what that number is, check out our alphabetized list here: CLICK HERE FOR BIB # LIST

 

Enter the Date of Your Run/Walk - This is the date of your activity with two fields. The first field is Month (Enter 1) and the second field is Day (Enter the day of the month). So if you are entering miles for 1/3 you will enter 1 in the MM field and 3 in the DD field. Other dates such as a birthday entered will result in dropping off the leaderboard. If you've already done this, take a look at how to edit responses above. 

First Name - We like to know who you are =)

Last Name - Ditto

Mileage - Enter the miles run/walked for that activity.

I don't see my name on the leaderboard

All participants names will appear on the overall leaderboard. If your name doesn't appear on the Gold, Silver or Bronze leaderboards, please check your submitted entries to make sure you have at least 6 entries per week submitted.

I just logged my run, but all the miles aren't reflected on the leaderboard . Why is that? Should I resubmit?

Leaderboards update every few minutes. Do not resubmit any mileage until at least 48 hours after your initial submission. Resubmitting mileage will result in duplicate entries.

I entered the wrong Bib #, Mileage, Date...etc. What do I do?

No worries! You're able to edit your entries on your own:

1) Find the email receipt for the entry you need to edit (check your spam folder if you don't see one).

2) Click "Edit Responses"

3) Make the change needed. 

4) Click "Submit" at the bottom of the form

What if I miss a day?

The challenge dictates that you run or walk outside as often as you can in the month of February..  It's ok to miss a day.

What if I run, but forget to post my miles?

You have four days to post mileage for a given run. You MUST log your mileage in this window – if you forget and miss the four day deadline, you are OUT. Unfortunately there are NO EXCEPTIONS to this policy. Do whatever you need to do to remember to log your runs! Set an alert on your phone, have a friend remind you, write on your hand...because if you forget to do so, you're out of the challenge. 

I ran/walked twice in one day; do I submit one total entry or multiple entries?

The answer is that you can do either. For example, if you run 6 miles in the morning and 3 miles at night, you can enter one 9 mile entry or two individual entries at 6 and 3 miles. Your category status is based on average daily mileage, so 9 is what would be measured for that particular day in this example.

Where do I get my merchandise?

When registering, you will be prompted or enticed with some of the nicest gear there is! We will be shipping everything to your address! If you'd like to make a purchase please click HERE!

I’m having trouble logging my miles. What do I do?

First, make sure you’re submitted your mileage through the website. If you’re still having trouble, please reach out to the email below - All Big Chill Challenges: bigchill@marathonsports.com

How do I sign up to be on a team?

When you go to the registration page, you’ll be able to create or join a team simply by entering the name of the team you'd like to join or start.

Can I change teams once I’m signed up, or add myself to a team?

You have the option to switch teams if you'd like, but this must be done before the challenge begins on February 1st. 

 

I can’t find my name in the leaderboard. Why is that?

PENGUIN TIP: On a desktop version of the website hit CTRL+F or on a Mac Command+F and search by last name. Then if nothing is found check to make sure you’ve submitted miles at least 6 days/week in February. If your name does not appear on the leaderboard, and all your runs are submitted correctly, please send a message to the email below - All Big Chill Challenges: bigchill@marathonsports.com

 

Why don’t I see Gold, Silver, or Bronze mileage levels during registration?

You don’t need to commit to a daily mileage goal when you sign up – the system will auto-assign your level based on the runs that you submit in February. These categories are based on average mileage per day, which is different than previous years.

For instance, if you run 1 mile for the first day and then 5 miles for the second day you will have averaged 3 miles. This will place you in the Silver category for those two days.

Can I still order some more Big Chill  merchandise?

You absolutely can! Check out our full line of Big Chill Challenge apparel by visiting our store HERE!

BSR_Logo_blue.png
MSR_LOGO.png
Unknown.png
0.png

Be sure to share all your favorite photos along your journey on social media and tag us

#BigChill2021

@baystaterun // @oceanstaterun // @mysportsresults // @nhtrackandfield